Refund policy

NWO Return & Refund Policy

At NWO, we take pride in offering high-quality, carefully curated products to support your wellness journey. If you’re not completely satisfied with your purchase, we’re here to help!

Returns

  • We accept returns on unopened and unused products within 7 days of delivery.
  • Items must be returned in their original packaging, with all labels and seals intact.
  • Due to the nature of our products, we cannot accept returns on perishable goods, opened personal care items, or cannabis-related products.
  • To initiate a return, please email us at nwolinden@gmail.com with your order details and reason for return.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days to your original payment method.
  • Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order, and we’ll gladly replace it or issue a refund.

Exchanges

  • We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at nwolinden@gmail.com with clear photos of the issue.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:
❌ Opened consumables (e.g., teas, edibles, supplements)
❌ Used personal care items (e.g., skincare, bath products)
❌ Discounted or clearance items

How to Initiate a Return

  1. Email us at nwolinden@gmail.com with your order number and reason for return.
  2. If approved, we will provide return instructions.
  3. You are responsible for return shipping costs unless the item was damaged or incorrect.

For any further questions, feel free to reach out—we're happy to help! 🌿💚

If you have any questions, feel free to reach out! We’re always happy to help 💚